Quality Engineer

What You’ll Do

This role is within the QCDS (Quality, Compliance & Data Security) team. We are part of the Global Repair Organization (GRO) within the Customer Experience (CX) organization responsible for driving proactive product and process improvement activities. Working internally and with our outsourced repair suppliers, you will analyze data, look for trends, thoroughly investigate and drive proactive and correction actions. You have excellent communication skills and a proven expertise in preparing and delivering end-to-end, root cause issue summaries and driving action. As part of QCDS, you will also be involved with regulatory and compliance topics ISO9000, TL9000, JD Power, TSIA, etc., Engineering Change Order (ECO) compliance, process auditing, and various other repair related areas.

Who You’ll Work With

In this role, you’ll interact regularly with subordinates, peers, department managers, directors, and possibly VPs both internally to Cisco as well as within our international supplier network. You will collaborate with counterparts in the GSLO Planning / Logistics / Delivery organizations and with counterparts and management staff of other business functional teams such as SCO / Manufacturing, PQE, and FA regarding product escalations and process improvement concepts.

Who You Are

You’re a responsive, energetic person that loves to take on complex issues and drive them to resolution.
Our minimum requirement for this role

• BS, MS or equivalent experience plus 3+ years in a related role
• Experience with regulatory and compliance topics such as ISO9000, TL9000, JD Power, TSIA, etc.,
• You have experience with quality auditing
• You have knowledge of current Networking Industry processes

Why Cisco

At Cisco, each person brings their rare talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere – From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from intelligent cities to your everyday devices.
• We benefit everyone – We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and you will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.