Corporate IT Operations Engineer

A Corporate IT Operations Engineer job in Winston Salem, NC is available through Modis. This is a direct hire job opportunity within an exciting, growing technology company. The ideal Corporate IT Operations Engineer candidate will possess at least five years of experience working in a system administration or IT operations in a SaaS company, be a fast learner and a great communicator. The Corporate IT Operations Engineer is the go-to person for our client’s computer hardware and software needs, supporting internal teams as needed and being attentive to the company’s needs for security, networking and infrastructure. 

Responsibilities include but are not limited to:

• Identify and problem solve complex challenges spanning multiple systems and teams as they relate to corporate IT initiatives – to include designing systems or services from the ground up
• Partner with internal teams to evaluate technical data, create recommendations, obtain consensus, plan and execute service upgrades and changes
• Automate and/or execute IT infrastructure-related projects such as platform migrations and information security policy updates
• Develop tools and solutions to increase operational efficiency
• Innovate and design internal solutions that allow us to scale
• Maintain network hardware and configuration, application configuration, telecom/phone system hardware and configuration
• Establish technical standards and procedures, system monitoring and reporting, hardware and licensing asset management
• Develop/maintain system documentation
• Assist in hardware planning, infrastructure planning and software evaluations
• Setup new user accounts for email, internal systems, network access, etc.
• Manage other IT related tasks for the business units as required

Qualifications for the Corporate IT Operations Engineer:

• Bachelor’s degree preferred
• 5 years of technical experience working in system administration or IT operations in a SaaS company
• Experience with system administration of various operating systems such as Windows, Linux, OS X, iOS, Chrome OS and Android; and a range of devices including desktops/laptops, phone systems, video conferencing and various wireless devices
• Possess knowledge of IP phone systems
• Extensive experience with G Suite, Office 365, and AWS
• Experience providing infrastructure solutions for internal customers
• Experience in automation with scripting or programming languages
• Knowledge of complex IT infrastructure and ability to troubleshoot challenges
• Network management experience including firewalls, routers and switches
• Proficient in network traffic & bandwidth utilization, network routing configuration, port forwarding, etc.